FAQ

FAQ

If you have any other questions or need assistance, don’t hesitate to reach out to our customer support team. We're here to help!

Our watch bands are made from high-quality natural stones such as agate, jasper, and turquoise, strung together with elastic cords. The bands are designed to be both stylish and durable, with each piece showcasing the unique beauty of the stones.

Yes, our natural stone watch bands are water-resistant as long as the watch face itself is waterproof. The stones used in our bands, such as agate, jasper, and turquoise, are naturally durable and can handle moisture. However, we recommend avoiding prolonged exposure to water to preserve both the beauty of the stones and the integrity of the elastic cord.

Our natural stone watch bands are non-adjustable and cannot be detached. However, since they are strung together with elastic cords, they can fit most wrist sizes comfortably. The flexibility of the cord design ensures a good fit for most people.

Yes, we ship worldwide. Shipping fees and delivery times may vary depending on your location. You will be able to see the costs at checkout. The fee ranges from $5-$10 for one shipping.

We accept PayPal and all major credit cards via Stripe. At checkout, you can choose the option that works best for you.

Delivery times vary depending on your location. Typically, orders are processed within 3-5 business days because each product is carefully crafted by hand, and shipping takes 7-15 business days for international orders. You can track your shipment using the tracking number provided.

As soon as your package is on its way, you will receive a shipping confirmation email with tracking information. To view your order status and to track your package, log into your account for your order history. We are also glad to help you track the parcel. You can contact us by email, and we will screenshot the latest tracking information and send it to you.

If you need to cancel your order, please contact our customer service team before your order has been shipped. Once the shipping process has started, we can only accept returns and issue refunds according to our return policy.

Absolutely! Our watch bands make excellent gifts for any occasion. They are elegant, stylish, and designed to suit a variety of tastes. Despite their luxurious appearance, our bands are priced lower than many others because we avoid unnecessary brand markups, while still maintaining excellent quality. We also offer gift packaging upon request to add a special touch to your present.

We accept returns but do not offer exchanges for items that you simply do not like or do not find visually appealing. If the product is damaged or defective, please take a clear picture and send it to us. We will assist you with a replacement or a refund in such cases.
For more information, please click Return and Refund Policy to see more details.