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MoHerWatch Customer Care
Shipping Policy
Delivery estimates, tracking and support for your order
Tracked DeliveryRates By Destination
2–3 Business DaysOrder Preparation
14-Day ReturnsAfter Your Order Is Delivered
Shipping InsuranceEvery Parcel Covered
Shipping & Fees
Shipping fees and free-shipping eligibility depend on your destination and order value
| Destination | Shipping Fee | Free Shipping |
|---|---|---|
| United States, United Kingdom, Canada, Australia, New Zealand & European Union | US$5 | Orders Over US$68 |
| Other Destinations | US$6–10Calculated At Checkout | Orders Over US$78 |
All rates and thresholds above are in US dollars
Choose Your Shipping Option
Enter your country and delivery address at checkout to see the available options
If your order qualifies, select Free Shipping before completing your purchase
We ship internationally to the destinations available at checkout
Choose your country when placing your order, or contact us if you need help checking availability
Order Processing
Allow 2–3 business days for us to prepare your order before dispatch
Preparation may take longer during busy periods and public holidays
- Order PlacedYour order is received
- Prepared For Dispatch2–3 business days
- On Its WayTracking details sent by email
Order preparation is separate from shipping time
The estimates below start after your parcel has been dispatched
Delivery Estimates
Select your destination to check the estimated shipping time, or browse the regional guide below
Estimated transit time after dispatch
Allow an additional 2–3 business days for preparation
Your Delivery Estimate
—
Select A Destination
North America2 Destinations
| Destination | Business Days |
|---|---|
| United States | 7–12 |
| Canada | 7–10 |
Europe18 Destinations
| Destination | Business Days |
|---|---|
| United Kingdom | 7–10 |
| Germany | 7–10 |
| France | 8–11 |
| Italy | 7–12 |
| Spain | 7–12 |
| Netherlands | 7–12 |
| Belgium | 10–12 |
| Denmark | 7–10 |
| Switzerland | 8–10 |
| Hungary | 7–9 |
| Romania | 8–11 |
| Ireland | 8–12 |
| Bulgaria | 10–12 |
| Poland | 8–10 |
| Greece | 8–11 |
| Finland | 8–10 |
| Norway | 7–9 |
| Austria | 7–10 |
Oceania2 Destinations
| Destination | Business Days |
|---|---|
| Australia | 8–10 |
| New Zealand | 7–12 |
South America2 Destinations
| Destination | Business Days |
|---|---|
| Brazil | 13–15 |
| Chile | 12–16 |
Asia10 Destinations
| Destination | Business Days |
|---|---|
| Japan | 4–7 |
| United Arab Emirates | 7–12 |
| Singapore | 6–9 |
| Saudi Arabia | 7–11 |
| Bahrain | 7–11 |
| Qatar | 8–12 |
| South Korea | 5–7 |
| Israel | 9–14 |
| Malaysia | 6–8 |
| Hong Kong | 3–5 |
Africa2 Destinations
| Destination | Business Days |
|---|---|
| Morocco | 8–11 |
| Nigeria | 10–15 |
All delivery times are estimates in business days
Customs clearance, local holidays and carrier delays can affect arrival times
If your destination is not listed, contact us for an estimate
Track Your Order
We will email your tracking details once your order has shipped
Track Your OrderShipping Insurance
Every Parcel Is Covered
We take full responsibility for your parcel during transit
If it is lost, damaged or affected by another shipping issue, contact us and we will resolve it at no extra cost to you
Please include your order number and a description of the issue
If the parcel arrives damaged, photos of the item and packaging can help us investigate
Changes & Cancellations
Please check your delivery address and contact details before placing your order
If your order has not shipped, contact us to request a change or cancel it for a full refund
Once it has shipped, contact us for help with the next steps, including a return or exchange after delivery
Return Policy
You can request a return or exchange within 14 days after your order is delivered
For eligibility, return instructions and full terms, please see our Return Policy
View Return Policy